Frequently asked questions
Frequently asked questions
At Zen Gems & Jewellery, we believe in transparency and customer clarity. Below are answers to our most frequently asked questions—covering everything from valuations to payments and confidentiality. If you don’t see your query here, contact us for personalized assistance.
Our certified gemologists use advanced tools, current market rates, and decades of expertise to evaluate your items based on purity, weight, gem quality, and craftsmanship. You’ll receive a detailed, no-obligation appraisal.
Yes! We purchase jewelry in any condition—broken, outdated, or heirloom pieces. Value is based on material (gold/silver/gems) and weight, not functionality.
Instantly. Once we agree on a price, you’ll receive cash or bank transfer on the spot—no waiting periods or hidden fees.
Yes! With multiple locations across Sri Lanka, you can visit the nearest branch for a free valuation.
Absolutely. We prioritize discretion—no personal details are shared, and you can opt for anonymous evaluations.
Hear What Our Customers Say
Don’t just take our word for it – read trusted reviews from happy clients across Sri Lanka!
(Colombo)
“Sold my grandmother’s gold necklace to Zen Gems – their valuation was 30% higher than other buyers! Instant payment and zero hassle. Truly professional service.”
(Kandy)
“As a gem collector, I trust only Zen Gems for fair prices. Their expertise is unmatched in Sri Lanka. Sold 5 sapphires and got top market value!”
(Galle)
“Walked in with old jewelry, walked out with cash in 10 minutes. No hidden fees, just honest service. Highly recommend!”
(Kurunegala)
“Their Kandyan branch appraised my diamond ring accurately and offered the best price islandwide. Will never go elsewhere!”